Why Can’t I Log Into My Account?

If you are unable to log in to your ShareThis Platform account, it could be due to an incorrect password or email.

In order for you to be able to reset your password, you will need to follow this link (https://platform.sharethis.com/forgot-password) and provide the system with your email so the password reset process to begin. If you do not remember the email address used to create the account, unfortunately, we will not be able to help you recover the account. However, we recommend creating a new account with ShareThis and using the same URL from your website to register your account. You do not need to worry about starting from scratch, since doing this will actually migrate the settings and info from your old account to your new account.


As of 2017, ShareThis has deprecated the use of legacy accounts (publisher keys) in order to gain access to share buttons. We have since introduced our brand new platform that allows you to keep track of your custom share buttons via platform login. Feel free to re-register using our brand new platform and additional tools by signing up here.

If you have any additional questions please be sure to let us know!